As a serious matchmaker, the trust of our members is of utmost importance to us. be2 is very interested in providing them with the best product experience possible. If you are a be2 member and have feedback for us, please do not hesitate to contact our customer service here . Our qualified team of international customer care agents will contact you to help with any issues you may be having.
If you feel the be2 service is not working for you, if you are not satisfied with the matches you are receiving or if you are unhappy with the response rates, we have some suggestions below. If you have a question regarding the be2 Premium Membership or need help with your be2 payment, please send an email to customer service immediately at [email protected]. Please make sure you include your username and the email address you used to sign up for be2 service in your email (if you are not sending it from that address). Also – if applicable – include any details on your be2 collection agency status. Please do not include your password! be2 customer service will never ask you for your password. Also, do not email any payment details until an agent contacts you to find out more about your case.
We look into Premium Membership status at be2, debt collection cases and payment issues within a maximum of 3 working days (although usually the response time is less than 24 hours) and get in touch with you quickly. Cases related to be2 payment and be2 collection have high priority. With your help and cooperation we can sort any issues out fast, so just contact us.
If your issues are not connected to payment or debt collection, but you are having problems using the service, don’t just turn away from be2. Our success rates prove that 40% of be2 members find a partner with our help. We are happy to explain how to get better value out of your be2 membership and how to make the most of our successful matchmaking service:
- The better your profile looks, the more interesting you are to other members. Have a good profile picture, fill out all the information about yourself and add a unique welcome message. “Hi there” is not going to make you stand out from the crowd.
- Try to be specific and only send personal, engaging messages to people you would really like to meet instead of writing generic messages to everyone. Introduce yourself and point out why you think you could be a good match for the person you are writing to. This increases your chance of getting an answer.
- On the other hand, reply to every personal message you receive. First of all, it’s only polite. Second, you never know whether a person who isn’t that fascinating at first sight might turn out to be your perfect match once you get to know them better.
be2 collection issues – let us know!
If you want to cancel, are having trouble with the payment process or collection issues, please contact us! We want to hear about your experience on the site and look forward to any useful feedback from our members.